FAQ

We occasionally offer free usage periods. Please check your credit balance for current promotions and free trial opportunities.

No, these are one-time purchases. You can buy credits multiple times and they accumulate. You can check your credit balance in the profile center in the top right corner.

No, credits never expire. They remain permanently in your account and can be used anytime.

Video generation credit consumption depends on the model used. Veo Fast model deducts 4 credits, while Veo Pro deducts 40 credits.

Credits are primarily used for generating videos or images within the website.

Yes, credits are universal within this website. Once you purchase a credit package, you can use it on any page.

We use a one-time payment model. You can view your credit purchase history and usage in the 'Credit Log' section of your member center. Each purchase accumulates credits to your account balance for future use.

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and other credit cards.

If your payment was successful but credits are not showing in your account, please wait 1 minute and refresh the page. If you still don't see the credits, please send your order screenshot or payment receipt to our support email support@bigfootveo.com and contact us.

1. Carefully check if the payment information you entered is correct. 2. Check your credit card or bank account to ensure you have sufficient funds and haven't exceeded daily spending limits. 3. Try using a different card or choose another payment method.

Whether credits are deducted depends on the failure reason: If video generation fails due to server-side errors or other technical reasons, no credits will be deducted; if generation fails due to prohibited content in your prompts or uploaded images, the system will deduct credits.

Video generation typically takes 1-3 minutes, depending on your task complexity, input images, and selected generation mode.

Yes, videos generated through our platform can be used for your commercial projects, marketing campaigns, and commercial content creation.

Yes, we take your data security very seriously. We implement robust security measures to protect your information and prevent unauthorized access.

Please send an email to our support email address support@bigfootveo.com, and we will resolve your issues as soon as possible after receiving your email.